Apparently with the merger, new billing system, new account numbers. Did they adequateley inform me. Not in my mind. So since December, i had been sending my checks via Chase, same as for 2 years, to my old account number.

In Jan, I’m told, i owe $265, I planned to get around to figuring out why, i just figured, i screwed my auto-payment. A week later, i’m disconnected. Now I have to investigate. As it is, my autopayments when out. I’m told to email my chase information to “Payments Dispute.” Which I do. And I’m reconnected.
2 weeks later, same deal. This time, someone actually tells me that my account # changed, but that she’s located the money and I have a $10 credit, so Of course, I don’t send in my Feb. bill( shouldn’t have to. ) Once again, I send a fax with Old/New account information and my chase information.
2 weeks later, i’m contacted by a Collections Agency!!! $410 Past Due. But am told, that maybe Sprint was unable to stop the information from flowing over, since i still had coverage.
Nope, 5 days later, Collection agency calls again…I then call Sprint, and they once again tell me I owe $410. No mention of faxes, Although I give them the account number the money was posted to, I’m told they cannot access the ‘OLD’ billing system. One person told me she didn’t see any NOTES. I too, was sent from dept, to dept.
I have chase send two faxes to two different numbers. Sprint finally informs me that Faxes can take either 7-10 days to receive or 3-5. Depends on the Customer Non-Service person you talk to. And guess what, that disconnected my service once again.
The next morning, I reluctantly pay, a portion of my bill, because I had to have service on the phone. I alerted one last person of the fact that $410 is currently “Stolen” by a Sprint employee. She actually seems as though she is helpful, and is surprised my my nice demeanor. ( She should have heard me the day before calling the support people idiots! )

Anyways, I am 5 phone calls, 10 hours and 4 faxes from being a satisfied customer.

MJL